We keep our payment terms simple and transparent, so there are no surprises.
1. Digital subscription: no refunds
NutriOS is an instant-access digital subscription service, and all payments are non-refundable. The moment your payment completes, your account is activated with the full platform, AI meal-plan generation and your credits. The service is delivered in full at the time of purchase.
2. Cancel instead, keep access
Subscriptions renew automatically at the interval you chose (monthly or yearly) until cancelled. If the service is not right for you, cancel anytime from your billing settings. Cancellation stops all future charges, and you keep full access until the end of the period you already paid for. We consider this fairer than partial refunds: you never pay for a period you cannot use.
3. Try it free first
When offered, every new account can start with a free trial, no card required. Test meal-plan generation, templates and delivery before paying anything, so you never pay blindly.
4. Exceptions required by law
Nothing in this policy limits rights you may have under mandatory consumer law in your country of residence (for EU consumers, statutory withdrawal or defect rights may apply in addition to, or instead of, this policy where the law so provides). If a charge was made in error or without authorization, contact support@nutrios.eu and we will work with the payment provider to resolve it. Before raising a chargeback with your bank, please contact us first; billing issues are usually resolved within one business day.
5. Extra credit packs
One-time credit packs are also non-refundable once delivered, because the credits are added to your account immediately and never expire.
6. How to cancel or ask a billing question
Cancel in-app (Settings, then Profile, then “Manage subscription”) or email support@nutrios.eu. Billing questions are usually answered within one business day.